Returns & Right of Withdrawal
At Trivonza LLC, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you have the right to withdraw from your purchase within 14 days of delivery, in accordance with Klarna’s consumer protection requirements.
🔁 14-Day Right of Withdrawal (Klarna Orders Only)
Customers who complete their purchase using Klarna have the legal right to withdraw from their purchase within 14 days from the date of delivery, without providing any reason.
To exercise your right of withdrawal, please contact us at:
📧 support@trivonza.com
📞 +1 502 384 5385
Please include your order number and a clear statement of your decision to withdraw from the purchase.
📦 Eligibility for Returns
Returned items must meet the following conditions:
Items must be unused, unworn, and in their original condition
Items must be returned in original packaging
All tags, labels, and accessories must be included
⚠️ Important:
For Klarna orders, ALL items are eligible for return within 14 days, including:
Final sale items
Discounted items
Custom or made-to-order products
Provided the items are unused and returned in original packaging.
🚚 Return Process
Contact our Customer Support team within 14 days of delivery
Provide your order number and reason for return
Once approved, we will provide detailed return instructions
Please do not send items back without contacting us first.
📍 Return Address
All returns must be sent to the following address:
Trivonza LLC
3801 Mall Rd, Suite 105
Lexington, Kentucky 40503
United States
💸 Refunds
Once your return is received and inspected, we will notify you by email
Approved refunds will be issued to the original payment method used at checkout
Store credit is not offered for Klarna orders
Refunds are processed within 7–10 business days after approval
Please note that banks or payment providers may take additional time to reflect the refund.
🔄 Exchanges
We do not offer direct exchanges. If you require a different item, please return the original product for a refund and place a new order.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting:
📧 support@trivonza.com
📞 +1 502 384 5385
Please include your order number and clear photos of the issue. We will resolve the matter promptly at no additional cost to you.
🎁 Gift Cards
Trivonza LLC does not sell gift cards.
Klarna payments are not available for gift card purchases.
📞 Contact Information
Email: support@trivonza.com
Phone: +1 502 384 5385
Customer Service Hours: Monday–Friday, 9AM–5PM EST
🔄 Policy Updates
Trivonza LLC reserves the right to update this policy at any time. Updates will be published on
👉 https://trivonza.com/