At Trivonza, your satisfaction is our top priority. If you’re not fully satisfied with your headphone purchase, we’re here to help with easy returns and refunds.

✅ Return Window

You have 14 days from the date you receive your headphones to request a return.

📦 Return Conditions

To qualify for a return, your item must:

• Be in its original packaging

• Be sealed, unused, and undamaged

• Be in a resellable condition

• Include the receipt or proof of purchase

🎁 Free gifts and promotional items cannot be returned or refunded.

📨 How to Start a Return

To initiate a return, contact us at:
📧 support@ytrivonza.com

Once your return is approved, we will send:

• A return shipping label

• Step-by-step instructions on where and how to send your package

❗ Returns sent without prior authorization will not be accepted.

If you have any questions during the return process, feel free to contact us anytime at:
📧 support@ytrivonza.com

📉 Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If your headphones are defective, damaged, or you received the wrong item, contact us right away so we can make it right.

🔁 Exchanges

We do not offer direct exchanges.
If you’d like a different product, please:

1. Return your original item

2. Place a new order for the product you want

🇺🇸 U.S. Return Policy

Our return policy applies to all orders shipped within the United States.
Items must meet all return conditions outlined above.

💰 Refunds

Once we receive and inspect your return, you will receive an email about the approval status of your refund.

• Approved refunds will be processed to your original payment method within 10 business days.

Please note:

• Your bank or card provider may take additional time to complete the refund.

• If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at:
  📧 support@ytrivonza.com

📍 Contact Us

If you have any questions about our return and refund policy, we’re here to help:

• 📧 Email: support@ytrivonza.com

• 📍 Address: 7211 Jewel Lake Rd, Alaska 99502, USA

• 📞 Phone: 0845 677 9337

• 🌐 Website: www.trivonza.com